General support hours are Monday to Friday, 8am to 3pm (GMT+6). During this time, we can generally provide feedback on any support queries within 12 – 24 hours, whilst we will also commit to answer any queries outside of these hours within 36 hours.
We do not offer support for customization or administration of WordPress itself, nor do we provide support for any 3rd party plugins or rectification of issues occurring from using said 3rd party plugins. Support focus on topics like installation and configuration of the plugin, usage of plugin features and potential bugs fix.
It is our commitment to fix any product’s bugs as quickly as possible after they are brought to our attention. Sometimes will also try provide a solution via the ticket/faq for smaller bug fixes, after which we will update the core product package.