Average Response Time.
Our general support hours are Monday to Friday, from 8 am to 3 pm (GMT+6). During these hours, we strive to provide feedback on any support queries within 12 to 24 hours. However, even outside of these hours, we are committed to responding to your queries within 36 hours.
Before Asking Questions.
Before submitting a support ticket, we kindly request that you read through the documentation and check the item FAQ section to see if your question has already been answered. These resources can often provide valuable information about our products.
Scope Of Support.
Our support primarily focuses on assisting you with the installation and configuration of our plugins, understanding and utilizing their features, and resolving any potential bugs that may arise. However, please note that we do not offer support for customization or administration of the WordPress core itself, nor do we provide assistance with any third-party plugins or issues caused by their use.
Please be aware that we don’t provide any support on our products that contain material that infringes copyright or promotes violence, racism, or any form of discrimination. Additionally, we do not offer support for products that involve adult, pornographic, sexually explicit content, gambling, alcohol, music, vulgarity, or any similar materials.
The Scope Of Support Includes The Following:
- Any compatibility errors related to the installation of our products on a fresh WordPress installation.
- Assistance with understanding and utilizing our product’s functionalities, which may not be explicitly covered in the documentation.
- Troubleshooting issues with plugin setup.
- Resolving problems with broken product functionalities.
- Addressing instances where the product’s functionality does not match the description provided.
The Scope Of Support DOES NOT Include the following:
- Customization services or any other custom work exceeding 20 minutes of our support team’s time.
- Extensive plugin customization beyond what is covered in our documentation.
- HTML customization or template code changes.
- Compatibility with third-party plugins.
- Server diagnostics, maintenance, or any other server-related services.
We are committed to addressing any bugs in our products as quickly as possible. When a bug is reported, our team will work diligently to provide a solution. In some cases, we may even offer a temporary fix through a support ticket or the FAQ section before including it in the core product package’s update.
We hope this information clarifies the scope of our support services. If you have any further questions or require assistance, please don’t hesitate to reach out to us. We are here to help!