Privacy Policy

1. General Information

Via this data protection statement, we inform the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, this data protection declaration contains information on the website users' rights.

2. Information Types We Collect

We collect certain information about visitors and users of our websites. The type and scope of information differ according to the referral source and user status.

2.1 Information We Obtain from Authors

We can collect author name, company name, physical address, email address, phone number(s), social media account URLs, payment details (like credit card and billing information), survey responses initiated for research purposes.

We use this information to provide authors with support or improve our services. E.g., this data is necessary to pay commissions, verify authors' identities, deliver advertising and marketing services, contact, support, and invoice them.

2.2 Information We Obtain from Buyers

We collect a buyer’s name, username, email address, phone number(s), physical location, and contact details. Moreover, we can collect, store, and use information about a buyer’s devices used to visit and interact with our websites. It includes information about the browser, referring source, and buyer's IP address. We can also collect responses to the surveys initiated for research purposes, payment details (like credit card and billing information), transaction details, support queries, web analytics data, and data buyers provide when filling in forms on our websites.

3. How We Protect Your Information

We care about the integrity and security of your Personal Information and implement appropriate technical and organization security measures to safeguard your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to Creative Market or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Your privacy settings may also be affected by changes to the functionality of Creative Market's distributors, such as social networks. We are not responsible for the functionality or security measures of any third party.

To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Creative Market, at all times.

4. Personal Details Use Cases

4.1. Order Processing

We require users' personal information mainly when we need to define their identity for accurate order processing on any of our websites, e.g., when they purchase items and services from our marketplace.

4.2. Service Provision

Other legitimate uses include but are not limited to the following cases.

  • delivering services represented on any of our websites;
  • verifying user’s identity when they sign in and create a personal account on any of our websites;
  • providing general and technical support services;
  • sharing company news, sales, special offers, and website/services updates;
  • checking user actions on our websites to identify potentially fraudulent activity and to ensure compliance with user terms that apply to our websites;
  • responding to user comments or queries on our websites, when asking them for feedback or opinion via surveys;

4.3. Information Use That Requires User Consent

We can use your personal information when you give us consent:

  • to provide you with marketing information relating to products and services which may be of interest to you;
  • to modify/customize our offers and website layout using cookies, e.g., advertising that appears on our website can be adapted to provide users a personalized experience.

5. Personal Information Storage and Protection

Addonmaster has its major facility located in the USA and several subsidiaries located in Ukraine. In addition, the company cooperates with outsourcing employees worldwide to provide users with in-time support and a high level of services. We can store your personal data on different local servers. To protect your information, we also work with subcontractors who can maintain standards of data security compliance.

6. Privacy Management

All personal information that we collect about users is available in their accounts. Users have the right to make all the necessary edits and changes to this data.

Users can receive personal information in a structured, machine-readable format, edit, erase, or restrict its processing. They can also object to their data processing for a set of company interests, such as profiling for direct marketing and other cases when we need their consent to data processing.

There are several situations when these rights can be limited, and we can retain user information after they withdraw the consent. Those are cases where we may require personal data to be compliant with legal or contractual obligations. If users do not provide us with such data, we can not complete the service. In all other cases providing requested information can be optional.